Delete Your Account
You can ask us to delete your NearPe account and the personal data linked to it at any time. You do not need the app installed to do this.
Step 1 of 2 — Your registered mobile number
What happens next
- We review your request and close your account within 30 days. Once it is closed you can no longer log in to the website or app, and API access (if any) is switched off.
- We delete or anonymise your profile, contact details, KYC documents and login data, except records the law requires us to keep.
- What we keep: transaction, wallet and invoice records for at least 8 years, as required by tax laws and the Prevention of Money-Laundering Act, 2002. They are stored securely, used only for legal and audit purposes, and deleted when the retention period ends.
- Pending transactions are completed or refunded first. Any remaining wallet balance is refunded to a bank account in your own name, as described in our Refund & Cancellation Policy.
Other ways to ask
If you do not receive the OTP, or no longer have the registered number, write to us at care@nearpe.in from your registered email with the subject “Delete my account”, or call 9593978992. We will verify your identity before deleting anything.
Grievance Officer & Contact
For any question, complaint or request about your account, your data or a transaction, contact our Grievance Officer:
| Name | Grievance Officer, NearPe |
| care@nearpe.in | |
| Phone | 9593978992 |
| Address | NEARPOINT INDUSTRIES PRIVATE LIMITED Malopara, Chhabghati, Bazitpur, Aurangabad, Murshidabad, West Bengal, Pin Code. 742201 |
| Working hours | Monday to Saturday, 10:00 AM – 6:00 PM (except public holidays) |
We acknowledge every complaint within 48 hours and resolve it within 30 days of receipt, as required by the Information Technology Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
Got a question about NearPe ?
Our support team is here Monday to Saturday, 10 AM – 6 PM.